FAQs

Questions

Answers

Utilities

General

Where can I pay my utility bill?

You can pay your utility bill by mailing it to the address on the envelope included in you're monthly bill, or you can pay your bill in person in the Business Office located in the West Building at 12th St. and Denver Ave. You can also pay your utility bill at any one of the following drop box locations:
( * Denotes 24 hour payment station)

  • Hastings Utilities* (1228 N. Denver Ave.)
  • Fisher Fountain* / Drive up payment box (1228 N. Denver Ave)
  • Heritage Bank (800 W. 3rd St.)
  • Wells Fargo Bank (747 N. Burlington)
  • Hastings Federal Credit Union (707 N. Marian Rd.)
  • City Building* (220 N. Hastings Ave.)
  • Pinnacle Bank (E. Hwy 6)
  • Police Department* (317 S. Burlington)
  • Pinnacle Bank (530 N. Burlington Ave.)
  • Juniata Village Hall (911 N. Juniata Ave.)
  • Allen's Shopping Center (1115 W. 2nd St.)
  • Five Points Bank (2815 Osborne Dr. W)

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Where do I sign up for utility service?

Customers must come to the Hastings Utilities business office to sign an "Application for Service" and to make a deposit. Hastings Utilities requires deposits for residential and commercial services. Deposits are returned after 36 months provided there are not more than two delinquencies during that time. Meters will be read after the business office receives the completed forms and any necessary deposits are made. The first bill at your new address may include a turn on and light appliance fee.

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How is my sewer usage bill figured?

The residential sewer charge is based on the water recorded on the January, February, and March bills. The usage is then averaged for those three months and beginning April 1st., becomes the charge for the next 12 months. For new and transferring customers, the sewer charge can be set in one of four ways:

  • Inherit the base amount established by the previous occupant of the residence.
  • Transfer the sewer base from a former address within Hastings.
  • Establish a sewer base by providing water bills from another city/community. The bills must reflect water usage for December, January, and February of the past year.
  • Pay a flat rate based on the average residential consumption until the sewer base is established.

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Why is my water bill unusually high?

Should you receive a water bill that in your opinion is unusually high, it may indicate that your service line has a leak. Even a very small leak can waste enough water for you to notice the increase on your bill. If you do not have a leak and the bill seems high, did you use more water outside?

  • Did you go on vacation and leave someone else in charge of watering your lawn?
  • Did you recently add an underground sprinkling system?
  • If you have an underground sprinkling system could there be a broken head?

Did you use more water inside?

  • Did you do additional laundry before taking a vacation or after returning from one?
  • Did you have extra company staying with you during the month?

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What is the hardness of my water?

The typical hardness of the water in the City of Hastings is 12 to 15 grains per gallon. If you have a water softener, Hastings Utilities recommends that it be set at 12 grains per gallon and adjusted higher as needed.

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Someone placed different colored flags in my yard, Why?

You may have colored flags in your yard because either you or your neighbor have called Diggers Hotline to have the utility lines located in the area where some sort of construction or digging will occur.

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Wells & Septic Tanks

Where do I get my water or how is the sewer treated?

This depends whether you have municipal water and sewer service. Contact Hastings Utilities for assistance.

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If there is a well already in existence on the property, can I use it?

This depends on availability of municipal water service. If you have more than 2 acres of land, then the well can be used for irrigation. If municipal water service is also provided, a backflow preventer shall be installed.

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Who owns the service lines?

The service line from the resident to the property line is owned and maintained by the homeowner. The service line from the property line to the water main is installed by the homeowner but maintained by the utilities.

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What if I'd rather be connected to the Utilities Water System?

Contact Ron Sekora in the Hastings Utilities Engineering Department by calling (402) 463-1371 or for more details and applicable costs.

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What if I want to abandon my well after connecting to the Utilities Water System?

f you have less than two acres your well must be abandoned and if you have two acres or more and choose not to use it for irrigation your well must be abandoned by a certified well driller. Hastings Utilities will provide financial assistance up to $200 for properly abandoning a well for those customers who are or will be connected to the Utilities Water System. Contact Marty Stange in the Hastings Utilities Engineering Department by calling (402) 463-1371 or . The Little Blue Natural Resource District or NRD will also provide financial assistance up to $300 for properly abandoning a well, regardless of whether or not you are connected to the Utilities Water System. Visit the NRD website for details.

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Are there any frontage fees due for water/sewer?

Contact Ron Sekora in the Hastings Utilities Engineering Department by calling (402) 463-1371 or for more details and applicable costs.

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There is already a septic tank on the property. Can I still use the septic tank if I connect to the Utilities Water System?

This depends on availability of sanitary sewer service. Contact Ron Sekora in the Hastings Utilities Engineering Department by calling (402) 463-1371 or for more details and applicable costs.

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After connecting to the sanitary sewer, what do I do with my septic tank?

The septic tank must be properly abandoned. Hastings Utilities will provide financial assistance up to $200 for properly abandoning a septic tank for those customers who are or will be connecting to the Utilities Sanitary Sewer System. Contact Ron Sekora in the Hastings Utilities Engineering Department by calling (402) 463-1371 or for more details and applicable costs.

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