Where can I pay my utility bill?
Where do I sign up for utility service?
How is my Sewer usage bill figured?
Why is my water bill unusually high?
What is the hardness of my water?
Someone placed different colored flags in my yard, Why?
 

Q. Where can I pay my utility bill?
A. You can pay your utility bill by mailing it to the address on the envelope included in you're monthly bill, or you can pay your bill in person in the Business Office located in the West Building at 12th St. and Denver Ave. You can also pay your utility bill at any one of the following drop box locations:
( * Denotes 24 hour payment station)

• Hastings Utilities* (1228 N. Denver Ave.)
• Fisher Fountain* / Drive up payment box (1228 N. Denver Ave)
• Heritage Bank (800 W. 3rd St.)
• Wells Fargo Bank (747 N. Burlington)
• Hastings Federal Credit Union (707 N. Marian Rd.)
• City Building* (220 N. Hastings Ave.)
• SunMart* (920 S. Burlington Ave.)
• Heritage Bank West (2611 W. 12th St.)
• Hastings State Bank (E. Hwy 6)
• Police Department* (317 S. Burlington)
• Hastings State Bank (530 N. Burlington Ave.)
• Imperial Mall (12th St. and Marian Rd.)
• Juniata Village Hall (911 N. Juniata Ave.)
• Allen's Shopping Center (1115 W. 2nd St.)
• Five Points Bank (2815 Osborne Dr. W)

Q. Where do I sign up for utility service?
A.  Customers must come to the Hastings Utilities business office to sign an "Application for Service" and to make a deposit. Hastings Utilities requires deposits for residential and commercial services. Deposits are returned after 36 months provided there are not more than two delinquencies during that time. Meters will be read after the business office receives the completed forms and any necessary deposits are made. The first bill at your new address may include a turn on and light appliance fee.

Q. How is my Sewer usage bill figured?
A.  The residential sewer charge is based on the water recorded on the January, February, and March bills. The usage is then averaged for those three months and beginning April 1st., becomes the charge for the next 12 months. For new and transferring customers, the sewer charge can be set in one of four ways:

• Inherit the base amount established by the previous occupant of the residence.
• Transfer the sewer base from a former address within Hastings.
• Establish a sewer base by providing water bills from another city/community. The bills must reflect water usage for December, January, and February of the past year.
• Pay a flat rate based on the average residential consumption until the sewer base is established.

Q. Why is my water bill unusually high?
A.  Should you receive a water bill that in your opinion is unusually high, it may indicate that your service line has a leak. Even a very small leak can waste enough water for you to notice the increase on your bill. If you do not have a leak and the bill seems high, did you use more water outside?

• Did you go on vacation and leave someone else in charge of watering your lawn?
• Did you recently add an underground sprinkling system?
• If you have an underground sprinkling system could there be a broken head?

Did you use more water inside?

• Did you do additional laundry before taking a vacation or after returning from one?
• Did you have extra company staying with you during the month?

Q. What is the hardness of my water?
A.  The typical hardness of the water in the City of Hastings is 12 to 15 grains per gallon. If you have a water softener, Hastings Utilities recommends that it be set at 12 grains per gallon and adjusted higher as needed.

Q. Someone placed different colored flags in my yard, Why?
A.  You may have colored flags in your yard because either you or your neighbor have called Diggers Hotline to have the utility lines located in the area where some sort of construction or digging will occur.